President/Co-Founder
Bryan is a seasoned Certified Community Association Manager, bringing an impressive 23-year track record of leadership, management, operations, and financial expertise to our team. Bryan has dedicated himself to the exclusive management of homeowners, condominium, and property owner associations for over 15 years. His unique perspective and deep industry knowledge make him an invaluable asset in the field. Additionally, Bryan holds a Degree in Philosophy from the University of California, Santa Barbara (UCSB), showcasing his well-rounded approach to community management. His wealth of experience and commitment to excellence make him an ideal leader of our team.
Controller/Co-Founder
Shauna is an entrepreneur with over 15 years of experience successfully managing small businesses. Her journey has equipped her with a wealth of experience that she now brings to the forefront as the leader of our financial management team. Shauna spearheads our team providing external financial reporting and implements critical accounting policies and procedures. Beyond her professional accomplishments, Shauna is a dedicated advocate for community service. She has lent her expertise to multiple non-profit boards, demonstrating her commitment to giving back. Shauna holds a BFA from the University of Oklahoma and is actively working towards achieving her Community Association Financial Management (CAFM) accreditation from the California Association of Community Managers. Her passion for financial management and her dedication to community service make her a true asset to our team.
Director of Operations
Chandra brings over 30 years of experience in strategic development, leadership, operations and logistics in both the private sector and non-profit organizations. Prior to joining our team, she most recently worked in land development and managed entitlements for high profile urban infill projects. Outside of work, and when she isn’t exploring distant lands, Chandra is actively engaged in her community, working closely with local law enforcement and neighborhood service groups. Chandra is a Certified Community Association Manager (CACM). She holds a BA from Occidental College and a Master of Public Policy (MPP) from Pepperdine University with specializations in Economics and Regional Policy.
Community Services Coordinator
Prior to joining our team, Erika worked in digital marketing and project management. She provides administrative support across all departments and her versatility and resourcefulness have proven to be an invaluable asset. Erika serves as a board member for the VA Los Angeles Research Committee and holds a BA in Graphic Design from California State University, Northridge.
Community Manager
With over a decade of diverse expertise across tech sales, the mortgage industry, and banking, PJ has embraced the role of Community Manager in CID management with enthusiasm. His journey through various sectors has primed him to deeply understand client needs, uphold meticulous attention to detail, and passionately foster thriving communities. PJ is dedicated to proactive communication, collaborative problem-solving, and cultivating inclusive environments where every voice matters, contributing to the success of the community.
Community Manager
Erin joined NCM with over 20 years of experience in corporate and wedding event management, making her a seasoned “people person.” Her keen attention to detail, straightforward communication style, and positive attitude make her an excellent fit for this industry. Erin’s community management philosophy is rooted in service, collaborating closely with team members to meet the needs of the communities she serves and build strong, lasting relationships. Outside of work, she enjoys traveling, hiking, and gardening. Erin is also committed to her professional growth and is excited to complete her CACM certification this year.
Assistant Financial Manager
Chel Santos is a dedicated professional with a versatile background in customer service, accounting, and property management. Over seven years in customer service roles, she has refined her communication skills and effectively met the needs of clients and stakeholders. For the past three years, she has excelled as a Financial Coordinator in Property Management, demonstrating expertise in financial analysis, budgeting, and reporting. Chel began her academic journey at Our Lady of Fatima University, pursuing a Bachelor of Science in Nursing, highlighting her adaptability and capacity to thrive in various fields. As a devoted single mother to three children, she exemplifies resilience, determination, and a strong work ethic in balancing her career and parenthood.
Assistant Community Manager
Neil is an Assistant Community Manager with over 7 years of experience in sales and customer service. He served as a supervisor at one of the largest travel companies in the United States and embarked on his HOA journey by offering exceptional customer support with a management company in Northern California. Neil holds a degree in Electronics and Communication Engineering from the esteemed University of Bohol in the Philippines. His exceptional communication skills, comprehensive understanding of customer needs, and unwavering commitment to delivering top-notch service set him apart.